Returns & Exchanges Policy

Hirotaka Jewelry is committed to your satisfaction and accepts returns on unworn, pristine items within 14 days of delivery. Please note that personalized pieces and final sale items are ineligible for return or exchange.

1

Initiate Your Request

Contact our concierge team via the online support form or email with your order number and the reason for your return.

2

Prepare the Package

Place the jewelry in its original Hirotaka gift box and velvet pouch, ensuring all certificates and authenticity cards are included.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our artisans verify the item's condition, your refund will be processed to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing