Frequently Asked Questions
Everything you need to know about our fine jewelry collection and shopping experience.
What materials are used in Hirotaka jewelry?
Our collections are handcrafted using high-quality materials, primarily 10K and 18K gold, ethically sourced diamonds, and natural gemstones. Detailed material specifications are listed on each product page.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally via DHL Express. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the jewelry is in its original, unworn condition with all packaging and security tags intact. Please note that custom-made pieces are final sale.
How can I determine my correct ring size?
We provide a comprehensive size guide on our website to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for comfort, or visiting a local jeweler for professional measurement.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout process.
How should I care for my Hirotaka jewelry?
To maintain the brilliance of your pieces, we recommend cleaning them with a soft, lint-free cloth and avoiding contact with harsh chemicals, perfumes, or lotions. Store your jewelry in its original pouch to prevent scratching.